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Unable to get stream from v4 (401 Client error) #1508

@superkor

Description

@superkor

When attempting to view the streams on my Cam V4, I am getting a 401 Client error (but seems to be able to pull other information).

yml:

services:
  wyze-bridge:
    image: mrlt8/wyze-bridge:latest
    container_name: wyze-bridge
    hostname: wyze-bridge # For tailscale
    restart: unless-stopped
    ports:
      - 8554:8554 # RTSP
      - 8889:8889 #WebRTC
      - 8189:8189/udp # WebRTC/ICE
      - 5000:5000 # WEB-UI 
    cap_add: [NET_ADMIN]
    volumes:
      - /home/<user>/cameras:/recordings
    network_mode: host
    environment:
      - TS_AUTHKEY=tskey-client-notAReal-OAuthClientSecret1Atawk
      - TS_EXTRA_ARGS=--accept-routes
      - TS_USERSPACE=false
      # [OPTIONAL] Credentials can be set in the WebUI
      # API Key and ID can be obtained from the wyze dev portal:
      # https://developer-api-console.wyze.com/#/apikey/view
      - WYZE_EMAIL=<email>
      - WYZE_PASSWORD=<password>
      - API_ID=<id>
      - API_KEY=<key>
      # [OPTIONAL] IP Address of the host to enable WebRTC e.g.,:
      - WB_IP=<ip>
      # WebUI and Stream authentication:
      - WB_AUTH=true # Set to false to disable web and stream auth.
      - WB_USERNAME= wbadmin
      - WB_PASSWORD=<password>
      - ENABLE_AUDIO_BACKYARD=True
      - ENABLE_AUDIO_FRONT_DOOR=True
      - ENABLE_AUDIO_DRIVEWAY=True
      - RECORD_ALL=True
      - RECORD_PATH=/recordings/%path/%Y-%m-%d_%H-%M-%S

Logs:

[WyzeBridge] 🎉 Connecting to WyzeCam V4 - Driveway on <ip>
[WyzeBridge] ERROR pulling thumbnail:401 Client Error:  for url: https://prod-sight-safe-auth.wyze.com/resource/<resource>
[WyzeBridge] 10.0.0.83 - - [06/Nov/2025 02:45:06] "GET /snapshot/backyard.jpg?1762397101412 HTTP/1.1" 307 -
[WyzeBridge] 10.0.0.83 - - [06/Nov/2025 02:45:06] "GET /static/notavailable.svg HTTP/1.1" 304 -
[WyzeBridge] 🎉 Connecting to WyzeCam V4 - Front Door on <ip>
[WyzeBridge] 🎉 Connecting to WyzeCam V4 - Backyard on <ip>
[driveway] [-90] IOTC_ER_DEVICE_OFFLINE
[front-door] [-90] IOTC_ER_DEVICE_OFFLINE
[WyzeBridge] 👻 Front Door is offline.
[WyzeBridge] Front Door will cooldown for 10s.
[WyzeBridge] 👻 Driveway is offline.
[WyzeBridge] Driveway will cooldown for 10s.
[WyzeBridge] [driveway] Snapshot timed out
[WyzeBridge] ☁️ Pulling "driveway" thumbnail to /img/driveway.jpg
[WyzeBridge] [front-door] Snapshot timed out
[WyzeBridge] [backyard] Snapshot timed out
[WyzeBridge] ☁️ Pulling "front-door" thumbnail to /img/front-door.jpg
[WyzeBridge] ERROR pulling thumbnail:401 Client Error:  for url: https://prod-sight-safe-auth.wyze.com/resource/<resource>
[WyzeBridge] 10.0.0.83 - - [06/Nov/2025 02:45:22] "GET /snapshot/driveway.jpg?1762397101412 HTTP/1.1" 307 -
[WyzeBridge] ☁️ Pulling "backyard" thumbnail to /img/backyard.jpg
[WyzeBridge] ERROR pulling thumbnail:401 Client Error:  for url: https://prod-sight-safe-auth.wyze.com/resource/<resource>
[WyzeBridge] 10.0.0.83 - - [06/Nov/2025 02:45:22] "GET /snapshot/front-door.jpg?1762397101412 HTTP/1.1" 307 -
[WyzeBridge] ERROR pulling thumbnail:401 Client Error:  for url: https://prod-sight-safe-auth.wyze.com/resource/<resource>
[WyzeBridge] 10.0.0.83 - - [06/Nov/2025 02:45:22] "GET /snapshot/backyard.jpg?1762397101412 HTTP/1.1" 307 -
[backyard] [-13] IOTC_ER_TIMEOUT

Note that i am only trying view the backyard camera as the driveway and front door cams aren't plugged in (just testing with one cam). I am able to view the stream through the backyard camera via the wyze app however.

I've been looking through the issues and online and haven't seen a fix and was wondering if anyone else was having this issue (and how to fix).

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