Repositories list

• Znuny4OTRS-ProcessTimeUnits

  Public
  This package contains the functionality to set time units in processes without displaying article field.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•2•0•0•Updated Dec 6, 2025Dec 6, 2025

• Znuny-DashboardWidgetSearchProfile

  Public
  Perl

  •0•2•0•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny4OTRS-CustomerViewDynamicFields

  Public
  This package contains the functionality to enable dynamic fields in the ticket customer view.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •1•3•0•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny4OTRS-CustomerMap

  Public
  A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •3•5•0•0•Updated Dec 5, 2025Dec 5, 2025

• OTRSCloneDB

  Public
  Helper script to migrate a Znuny database into a different RDBMS.

  Perl

  •1•3•0•1•Updated Dec 5, 2025Dec 5, 2025

• Znuny-SearchFrontend

  Public
  Perl

  •2•1•3•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny-Search

  Public
  A new API for search within the Znuny framework.

  Perl

  •2•1•5•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny4OTRS-QuickClose

  Public
  An extension to close a ticket with only one click (quick close).

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Dec 5, 2025Dec 5, 2025

• SystemMonitoring

  Public
  This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

  monitoringznuny

  Perl

  •3•1•1•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny4OTRS-DownloadAllAttachments

  Public
  This package contains the functionality to download all ticket or article attachments as a single zip file.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •5•4•0•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny4OTRS-OutOfOfficeFilter

  Public
  PostMaster filter to prevent ticket status changes by out-of-office messages.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Dec 5, 2025Dec 5, 2025

• Znuny4OTRS-ZoomArticleDetailsExpand

  Public
  Automatically expands article details in ticket zoom.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•4•0•0•Updated Dec 5, 2025Dec 5, 2025

• ITSMChangeManagement

  Public
  The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

  addonotrsitsm+ 2changemanagementznuny

  Perl

  •1•1•0•0•Updated Dec 4, 2025Dec 4, 2025

• ITSM

  Public
  This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny-ExtraSkins

  Public
  Additional skins for Znuny 7.x

  CSS

  •1•2•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny-PrimarySecondary

  Public
  With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

  Perl

  •3•2•0•1•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-EnableFAQRichText

  Public
  Enables rich text for FAQ also if rich text is disabled via System Configuration

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •4•3•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-SecondTicketCreateScreen

  Public
  Provide a second phone and email ticket create screen with own config settings.

  packageotrsznuny4otrs+ 2znunyotrs-package

  JavaScript

  •1•8•0•0•Updated Dec 4, 2025Dec 4, 2025

• ITSMCore

  Public
  The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

  addonotrsitsm+ 1znuny

  Perl

  •1•1•0•0•Updated Dec 4, 2025Dec 4, 2025

• ImportExport

  Public
  The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

  addonotrsznuny

  Perl

  •0•1•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-ShowTicketUnlockTime

  Public
  This feature shows you the ticket unlock time in ticket zoom view.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•2•0•0•Updated Dec 4, 2025Dec 4, 2025

• Survey

  Public
  A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

  Perl

  •3•1•1•0•Updated Dec 4, 2025Dec 4, 2025

• ITSMIncidentProblemManagement

  Public
  This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •5•1•1•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-CISearch

  Public
  This package adds an additional toolbar search box for config items.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Dec 4, 2025Dec 4, 2025

• ITSMServiceLevelManagement

  Public
  This package implements all ITSM service level management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-AutoSelect

  Public
  This package contains the functionality to select and hide automatically fields, if only one value is available.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •1•1•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-EscalationSuspend

  Public
  A module to enable escalation suspension.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•2•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny-HealthStatus

  Public
  Perl

  •0•4•0•0•Updated Dec 4, 2025Dec 4, 2025

• Znuny4OTRS-ExternalURLJump

  Public
  With this extention you will be able to add external links to OTRS agent and customer navigation bar.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Dec 4, 2025Dec 4, 2025

• ITSMConfigurationManagement

  Public
  This package implements all ITSM configuration management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •5•1•4•1•Updated Dec 4, 2025Dec 4, 2025